We purchased a Sears Elite refrigerator - freezer in November. Six months later it broke (there is a one year warranty). A service technician came to fix it and determined that the problem was not repairable. We were given a case number and told to call One Source, Sears' customer service center. They told us that the model had been altered and the new comparable model was $800 more and we had to pay the difference or they could not do anything. We have tried to resolve this problem for two weeks and keep getting a run around. We are never able to follow up with the same person and have to start over with someone new who refuses to assist and then drops the ball.
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