My story is not unlike the one that brought me to this page. However, it goes pretty deep. My house was hit by the devastating tornado in 1998, with estimated damage of approximately $80,000 to $100,000. I fought the abusive insurance company, Lloyd's of London (go figure), which offered me a mere $30,000, and cheating contractors who ravaged our neighborhood and took advantage of the unfortunate victims of an act of God.
I had to deal with the ruins of my credit due to the lengthy lawsuits and the mental and physical toll on my life. Then my loan was sold to Fairbanks Capital Corp. I am in the mortgage business and understand the importance of making my mortgage payment, so I immediately contacted the customer service number and requested the address to send my mortgage payment.
I was told that the company was not set up to receive and process payments and that I should wait at least 60 days before they could start accepting my payments. I quickly reminded this customer service rep that I did not want one blemish on my already challenged credit. She assured me that I would not have any derogatory experience and said she would note my file.
Finally they started harassing me for payments not made, and I told them I had previous phone confirmation that all of my over-the-phone payments would be applied to my mortgage as soon as the company was set up to process them and that I would not suffer any derogatory credit from this situation. This new customer service rep accused me of lying and said there was never any conversation with any of their employees noted on my record.
I was furious and concerned, so I ran my credit, and lo and behold, they are showing me as being 90 days down on my mortgage and going into foreclosure.
Like the previous author, I called and told them I would turn this over to my attorney and that I would sell my home before they get another dime from me.
To tell you the truth, I have been totally abused by every corporation involved in my situation since the day of the 1998 tornado. I am willing to use my story to effect any positive change I can make in our totally abusive system of abusive insurance, finance and construction companies and the government that continues to allow it!!!
Due to the natural disasters occurring at a phenomenal rate, we need to make drastic changes so the victims do not continue to be victimized through the process of recovery and healing.
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