Beware of this bank. They are privately/locally operated with no say from Corporate, thus making the local bank manager "The Lord thy God of all things." You will have NO ONE to complain to. You have no recourse when abused.
In early August of '08 my wife opened an account at BB&T. Within the very first 3 days we ran into problems.
First of all, the cash that was deposited the day the account was opened was frozen after already being made available for a full day. They froze my funds for a full week without notice or reason. When I asked the bank rep for an explanation, I was told that the bank manager would call me with her "reasoning." Needless to say, I never got a call, only a letter some days later outlining their "rights to hold my finances, at their discretion." The funds were then released.
Two weeks later my funds were again locked by the local branch. This time, when I called, I was understandably angry. After I said to the rep that I would be better off just closing my account, he hung up on me. I called back, angry that he hung up on me while I was speaking, and he insisted that he didn't, that it was I who "closed" the call when I said my account would be closed. He said, and I quote, that he "had no business with me if I'm not going to be his customer." I let him know that this would be reported to his superiors, as well as the BBB, and that he needs a few lessons in customer service. Unfortunately, I have to wait until my direct deposit stops being sent to their bank before I can officially close the account.
Beware of this third-rate "bank." They are going out of business for a reason.
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