I opened a checking account on-line on April 29, I was required make a deposit of $25.00 to keep the account open. I received a call from US Bank on May 1, asking when i would make the deposit, i explained i would do it before the end of the weekend.
I made my deposit of $25,00 on cash on May 5 in a local branch. Went home and tried to access my account on line. Turns out I need a pin number to do that. Called the 800 number. Was told nothing has been sent out on the account and would not be till i sign a signature card. So I thought about this for a little bit. Im about ready to have a direct deposit in the amount over two thousand dollars put in this account and i wont have access to any of the funds. So I called customer service again and asked if my funds where available for withdraw (25.00). I was told yes. So I went to the bank (Different branch) and requested to close the account. I was told by the teller the funds here not available since it is the weekend, I explained it was cash deposited so there should be no hold. Their agreement even stated cash deposited is available the same day for withdrawal. Still they are not able to close or withdraw any funds. Called customer service and required to know why i could not access my funds got the run around from them. I then explained i would be contacting the Department of Treasury and filing criminal charges against US Bank for fraud. Still no funds ar accessable so i will contact the Dept of Treasury and seek legal action against this company
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