I have an account with Fairbanks Capital. I was one month behind and Fairbanks said that I am 2 months behind (not counting a September payment I made, which they said they never got, yet I have the canceled check to prove it). They threatened me with a foreclosure letter and wanted me to pay 3 months in advance. My monthly payment is normally $982.00, and Fairbanks wanted $3,000 for the months of October and November (some were hidden fees) and $2,400 in advance for December through February.
After faxing them the canceled check for the September payment, I tried contacting them about making payments to get caught up, but I can't reach anyone. I've made numerous calls to Fairbanks just today. Each time I am put on hold, told to call another number, or hung up on. I was once even told they wouldn't accept my payment. When I called one of the other numbers, they referred me back to the previous number. I still can't reach anyone to find out where to send my payment.
It is now December and this month's payment is due, and thanks to dealing with Fairbanks for over 3 weeks I will probably be billed late charges on my December payment. Also, I have found out that the person who was handling my account has now handed it over to someone else, and they will not be in until the following week. It has also been a year since I have received any statement on my house or how much I owe, and I do not know where my payments were even going.
I have read on the internet other stories similar to mine with Fairbanks. This company needs to be handled immediately.
Linda
Indian Springs, Ohio
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