Fairbanks Capital bought my loan; I did not choose them. Despite many attempts to straighten out a fraudulent escrow account, they have refused to acknowledge my payments on a homeowner's policy. Additional money I had sent, marked specifically for principal only, has gone into this erroneous escrow account.
I tried to refinance with another company and was given a payoff figure higher than my original mortgage, even though I had been paying my mortgage on time for a year and had also paid over $1,000 additionally to be applied to the principal. Their customer service is insulting at best.
Their employees are either just plain stupid or have been instructed to do whatever it takes to wear down the consumer. If there is a class action suit out there, please contact me to join in.
Maggie
Pompton Lakes, New Jersey
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