When BB&T took over our bank, there were big changes in business. They are the rudest and most unfriendly group I have ever worked with.
We live in an age of instant access, but BB&T has no idea what this means. They have a 2:00 cutoff time for deposits. If you do not have your money in before 2:00, you do not see it for 3 days. If you put it in before 2:00, you will not see it for at least 2 days. How many people can afford to wait 2 days for their money to be deposited 2 to 3 days later? If you have a check that comes through the bank, even though you have deposited your money, they send the check back and charge you 27.50 for NSF.
How many people who work can leave their job to bank before 2:00? I was told by their online people that if you do direct deposit, it still takes 2 to 3 days for you to get your money. There is also a service charge for direct deposit.
I deposit money and credit cards into my husband's business account, and they showed in 7 days. When Bank of Louisville had the account, it was 2 days and sometimes almost instant. It takes 7 days for a check or checks for a business to clear, even if it is local. Talk about being behind the times: BB&T just took banking back about 8 years.
The people they sent in to take over this nice friendly bank were nasty and rude to the people who worked there. They also started right away to do away with some of their jobs. I have moved my account after being at Bank of Louisville since 1985. These people at BB&T are heartless, crude, rude, tasteless and, as one of them said to a clerk as I was standing there, "You will do things my way, there will be no doing business as usual now. BB&T has the only way to bank, no other bank does."
While they are holding your money for 3 to 7 days, they are drawing interest and making money off of yours and still charging you NSF fees. How fair is that? They made sure to give you your account number about a week after they took over. Then they forget you need a routing number to go along with your account. When you call and ask for the routing number, no one knows anything. They shift the buck to someone else, who by the way does not know.
They will not answer e-mails or letters sent directly to their corporation offices. I guess they think they don't need to hear about the bad practices they have brought into this banking world of the century. I am so furious about this whole thing. BB&T, are you one of these banks shifting money that is not legal?
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