Another ripoff by BBandT. After having an account with this bank for about a year, I've finally learned my lesson. This time it's cost me a lot. I am disabled and receive my disability check on the 1st of each month. I've deposited my check into my account as soon as it comes in the mail. It's always deposited between the 4th and 8th of each month.
This time I deposited my check to my account and it showed up on my online account balance the next day, which was Wednesday. Today (the following Friday) I went to use my debit card and it was declined. I went to my online account and it showed -1600.00. I mailed all my bills the day I deposited my check.
I called the branch customer service rep and the branch manager. I was told that it was now bank policy that when a check is deposited into an account, you cannot access the money until the bank that the check was written on pays the check and the money is credited to my account.
They placed a hold on my account Wednesday night or Thursday morning and deducted the check out of my account, because everything that had cleared went to overdraft, and overdraft fees of 34.00 per transaction were charged, and anything else that tries to clear my account will be billed the 34.00 fee for each transaction. That leaves me with about 500.00 in overdraft fees.
I asked the branch manager why this happened. I explained that I've deposited the same amount of money every month from the same company and never had this problem. According to them, when you deposit a check, whether it's your company paycheck or your disability check, the funds are held for 7-10 days and you can't access that money or use your debit card or write checks.
None of my checks have been returned; they just charge all the NSF charges. I was also told to call headquarters and see how far I got. They would do nothing for me; it was his decision and it was final. Be aware of this bank and stay away. They are a total ripoff. I have copies of all my deposits for the past year to prove there has never been a problem and never any questions asked.
I asked why no one bothered to call me and was told they did. I've been in my house all week and have an answering machine, and no one has called. I also have Vonage digital phone service and it logs every call coming and going to my home. BBandT isn't listed as an incoming call to my home.
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