I innocently thought Best Buy was one of the best stores until recently. After been left with no answer and disappointed I still can believe Best Buy would really screw me. All I wanted was a answer and after talking to Customer Service and the manager from the Oshkosh I was left with a sorry. I asked for the manager and after a long explaining I finally talked to her, her miscommunication on what is happening in the store makes me more mad. It was the same manager that I talked on a month ago.
I was going to purchase a DS 3D and waited for the date Nintendo was dropping their prices. To make sure Best Buy was on the same page as online prices I asked the manager if the prices were 169. She made me feel like I didn't know what I was talking, she said too me Best Buy wasn't going to drop the prices and she doubted that any other store would be doing it and unless I could proof differently she could not help me. Hello everyone in retail knew Nintendo was dropping prices, I imagine a manager should be more informed and not make customers feel like liars.
Today the same manager made me feel the same, when I asked to talked to a manager they refused after crossing my point she finally came to talk to me, she offer no assistance, said she wasn't there when I had made a purchase and had no idea why things happen. I explained that of course she couldn't be there but I was trying to explain the situation, she just said, all I can do is apologize. Best Buy in Oshkosh should really make sure the manager is on the same page and be more helpful than an apology and try to help.
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