Hello, I am currently unemployed and have been unemployed since July 18. I purchased disability insurance with this company. However, they told me I had a 30-day elimination period in order to collect my benefits. Once my 30 days were up, I contacted them to find out when I would receive payment, and at first they told me not until September 5. I notified Pat at 866-424-1944, who works for the company, and she notified a VP to get me some money ASAP. Unfortunately, not only did they say they do not back-pay money, they turned around and stated that I owed premiums since January, which they deducted, giving me a total of only $778 out of $1800 and deducting $321 to cover back premiums. I never received notice, nor did my employer receive notice, that the premiums were behind, so why should I have to take responsibility for their wrongdoing?
Allstate submitted the bills to my employer to pay my premiums at my request through payroll deduction. I am requesting a full refund, and they also need to change their policies on how they pay a customer for a service that I paid for. Allstate made me aware of this after I filed my claim to collect disability benefits on August 20. Connie, who works in the Premium department, can be reached at 866-541-5794, NYS office.
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