Complaint / Review
Allstate Insurance Company
Policy Cancellation Took Three Weeks, Refund Only $37.65

Do not under any circumstances use Allstate for your insurance needs. Any insurance needs.

Over the last two years I have had premiums lost, I was sold a homeowners insurance policy that apparently should not have been sold to me, and I have been jerked around by their various customer service departments.

The latest issue? It took me 3 weeks to get a policy canceled that I called about on the day I wanted it canceled. I called on the 18th of November, and they did not cancel it until the 6th of December, after 5 phone calls. Throughout those 5 phone calls I was assured that I would receive my premium back for November 22 to December 22, which I had already paid for. This was assured to me by 5 different customer service reps. My premium has always been over $100, usually in the $120-$140 range. I received $37.65 back. It may be an issue of what NC law says on short-term cancellations, however 5 different customer service reps told me the wrong thing. Five. Not one. Five. This problem needs to be addressed now.

I have already contacted the NC Department of Insurance and the Illinois Department of Insurance, and I encourage everyone else who has issues with them to contact their state DOI and the Illinois DOI. Something needs to change at Allstate.