On April 1 I authorized a one-time payment to mobile service T-Mobile in the amount of 110.70. I called Green Dot and spoke to customer service, who confirmed that the money was already processed and that T-Mobile had taken the money out of my account. I called T-Mobile to verify this payment, and they had no record of any payment made April 1st. So I got back on the phone with Green Dot customer service and explained what T-Mobile had stated about not having a history of this payment. At that point they provided me with an approval code to locate the payment. I called T-Mobile to give them this code to track my payment down, and after three days of investigation this code did not exist.
On top of this, my payroll went in again on Thursday, April 5, and I was again in the negative, and Green Dot took out more money. I called to speak to a supervisor, and they transferred me to a Michael, who in fact saw where the problem was. He stated that he was going to look into it further and call us back at our personal phone number. Two days went by, and we never got a call. So we got back on the phone with Green Dot and asked to speak with Michael. At this point they were telling me that they could not get hold of him or transfer me to him, and that they would put another supervisor on.
At this point my frustration is at its highest, so in order to get my money back, I contacted a lawyer and also our broadcast news to let them know what Green Dot had done to me.
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