On February 17th my stepdaughter Jessica's federal income tax return was deposited to my Green Dot card. On the 18th I went to retrieve more money from my account to give her for her return, as my card has a $400 ATM and $400 teller limit per day. On the 18th of February I found that my account had been "blocked" by Green Dot. According to them, it was because her information failed to match mine on the account.
They informed us (after speaking with both of us on the phone) that we needed to provide proof of identity, Jessica was also to have a letter of consent notarized, we were to fax said documents to them, and the matter could be resolved in 7 to 10 business days. What malarkey! The documents were faxed to Green Dot on the 20th of February and were said to have been received on the 21st. I have never known a fax to take an entire day to go through. Laziness in retrieval, yes. Not caring because a resolution is not what the company is seeking, yes. I have jumped through all their hoops and called just about every day, only to get the same runaround rhetoric.
The last call I placed was on March 5, when I spoke with a supposed supervisor named Rez, who informed me that "he could see here that RJ was able to verify the information you provided." In further conversation he asked me to "let me contact our compliance department and see if I can take care of this for you today." Then Rez politely said that he would call me back after talking with them. Of course this never happened. Later that day I called back to talk to Raquel, who informed me that in fact nothing had been verified. She also informed me that she would need to talk to "Kathleen," who had deposits to this account. (By the way, my name is Kathy... formally known to most Americans also as Kathleen.) She then proceeded to recite my own phone number to me and asked if this was a contact number for Kathleen. I was, needless to say, almost dumbfounded at her ignorance.
Once again I called back later that evening, hoping to get something solved, as this was the 10th business day, the 15th day total, in which they had stolen my money from me. Much to my amazement, a (said) supervisor answered the phone. After arguing with Edgaar, he said he would connect me with the resolution department, which, of course, was yet again unable to happen. Sorrow was expressed over the failure to rectify my account, something no one there seems to be able to do. They do not care that I have payments to make, and that the funds they have stolen from myself and my stepdaughter are causing late payments as well as other penalties.
To add insult to injury, on an account that they have "blocked" from my use, they accepted a deposit from the state of Kentucky on March 5th. Also, oddly enough, ATM and teller fees mysteriously get taken from my account and then added back, with no reversal of charges or the original charge showing on my account transaction history, when they are finished with their creative accounting. Yes, I do have proof of this.
Could someone please tell me if there is a way to get their money back from these lying thieves?
I received a response from one complaint I filed and thought others might find this information useful.
March 8
Dear Ms. Kathleen:
This e-mail is to acknowledge our receipt of your correspondence on February 29.
Please be advised that the entity you are inquiring about is subject to supervisory oversight by the Consumer Financial Protection Bureau (CFPB) for certain consumer protection laws and regulations. Accordingly, we are forwarding your correspondence to that agency, at the address below, for appropriate attention.
Consumer Financial Protection Bureau
PO Box 4503
Iowa City, IA 52244
Website: www.consumerfinance.gov
Phone: 855-411-2372
Fax: 855-237-2392
TTY: 855-687-2372
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