Last week I noticed a large withdrawal from my BB&T account. When I inquired with the bank, they told me it was recovery money from an account in 2004. They referred me to another number, which I called, and they told me it was from an account in 2004 that I had with my son. I asked why I was not contacted in some manner (phone, letter, etc.), and they said they had contacted my son in 2005. The money they took was $236.00.
I am 73 years old, and I unfortunately have to live on my Social Security check due to a failed investment. I have had a couple of NSFs, for which of course they charged me. If I am guilty, I am guilty, but there is no excuse for them sending the check back, charging the NSF immediately, and then maybe 3 or 4 days later sending you a postcard telling you about their actions. If I did not do online banking, I would have not known about the NSF or the illegal withdrawal they just made.
That is half of my mortgage payment, and that is automatically deducted from my account (with my permission, of course). If I had not known about their illegal act, my mortgage payment would have been sent back. I cannot afford to lose my home. I cannot work, and now I either pay my electric bill and be behind on my mortgage, or pay the mortgage and lose my electricity (no lights, no heat). I cannot believe they did this.
My son and his wife had a problem with jobs, etc. So I co-signed for a credit card for my daughter-in-law. It ended up maxed out for over 7,000 dollars. I took out the present mortgage to help them and also to pay the 7,000 dollars to BB&T so they would not lose their money. I did the right thing for them, so needless to say I am dumbfounded they would do such a thing.
I am going to carry this complaint on with the Better Business Bureau and consumer advocate groups. I have absolutely no documentation regarding this incident from BB&T, just a big surprise. I wonder which employee has my money in their pocket?
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