Our mortgage is with HSBC. We had always paid our mortgage on time.in October we received a certified letter telling us that our property was going to be sold. We proved to them that we had made our mortgage payments but they had processed them to someone else's account. After 7 months and a lot of attorney fees they finally fixed the problem. Of course not after calling us 60 times a day to tell us our account was in default.
Today I went to a local HSBC branch to cash a $4300 check that was made out to me and had come from another HSBC branch. They verified that the account existed and that there were enough funds in the account to cash the check. When they went over to the manager to ask if they could cash the check the manager said the check looked fake and took it from me. She would not return it to me and told me that I can't have it back until they verify that it is real which can take up to two months. I would have happily taken it to my own bank which would have put a 7 day hold on it but they told me that I can't have it back.
Thank you HSBC for not only messing up our mortgage but for stealing a check made out to us that was a donation for our non profit animal sanctuary. Thanks to you 7 cats were euthanized today because we were counting on that money to take care of their medical expenses.
You are the most crooked people I have ever met in my life and I learned a huge lesson. Next time we get a large donation we will take it to our own bank and wait the 8 days rather than risking having you steal it from us. Believe it or not we live close to the Canadian border and we do get donations from Canadian citizens. Just because a check comes from Canada does not mean it is fake.
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