My name Betsy, I' am a 78 yr old woman that was called by this company telling me that I needed their help to save my home or I would end up on the street. At first a younger gal by the name of Ashley started asking me questions about my income and my expenses and then transferred me to a very rude woman by the name of Cassandra Stone. She starts to tell me that I need to gather all these documents within 48 hrs so that they could contact my lender and freeze the account before my home of 45 yrs would be foreclosed on, she also wanted the entire fee upfront and started asking me for my banking information, I then told her that I live solely on my S.S.I. And that all I had was $600 in my account until my next check came in so she said that she would need that to start the process and have the lender freeze the mortgage account so that I wouldn't lose my home, she told me to borrow some money so that I can eat until I got my next check, by now I was really scared being that I was behind on my mortgage 2 months and didn't want to lose my home or where would I go? So I gave her my debit card information and I asked for it not to be ran until I made sure I wasn't short and she told me not to worry so the morning I faxed the documents and the contract and I called my bank to see if I had enough funds to cover the fee and I find out they had already ran the payment along with a processing fee of $48 which overdrew my account and that's when I got skeptical about the whole thing and called Cassandra immediately, it took her 24 hrs to call me back and when she did I asked for money back and she stated that there was no refund and if I cancelled that they only give me a refund if my lender denies me the modification.
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