I have been a Petco customer for many years, but not at this particular location. Hanover, MA has to be the worst location ever.
The Hanover groomers are not warm and friendly. They overbook and crate your dogs for hours. They have many incidental charges you should be aware of, so always ask first if you choose to groom here.
The groomers are not well trained at this location. I had my dogs groomed there 3 or 4 times. They could not follow simple grooming instructions. Every time I went to pick up the dogs, they were not groomed correctly, even though my specifications were clear and articulate. The last time was my final visit. My elder dog was cut. I speculate this time it was intentional, some sort of retribution. I called and complained. I also called corporate (a phone center in the Philippines, so good luck with that).
They did not take accountability or seem concerned. Every indication at this location leads me to believe that they abuse animals. Management is poor. Please do not have your dogs groomed here.
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