I had a good interaction with Ms. Carlon, but when I wanted an exchange, the sales rep, "Jovan," had a difficult time with me, a woman, asking for a pair of men's running shoes. "Jovan" stated that I am a female and should not want "shoes for a man." When I asked if he was kidding, "Jovan" became upset and refused to wait on me. I am a 57-year-old lady with big feet, and "Jovan" is about 22 to 24 years old.
I think he is a bit too young to be so jaded. Once "Jovan" spoke with Ms. Angel Carlon, they said they did not have the size I requested. I then placed an order (I paid $666.21 on 6-13-09), waited a week and called back. The order was still not in, and I was given some insults by "Jovan," who then hung up. If I call the store and "Jovan" answers, I get no service. It is now 8-01-09, I still have no shoes, and the store has full payment.
I was finally able to get Ms. Carlon on the phone. She said, "The store lost the paperwork and this is why my order is taking so long." I informed her I would gladly fax my copy to her, and I was told to "go to the Daily City store." Why? And click goes the phone. Has anyone else out there encountered this problem with this franchise? Or this "Jovan" guy?
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