The Good Feet Store Reviews & Complaints

Is The Good Feet Store Legitimate?

Business type

Franchise retail chain selling personally fitted arch supports

Website

goodfeet.comSource: Good Feet Store website, checked 2026-11-02

Headquarters

San Diego, CASource: Good Feet Store, checked 2026-11-02

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 19 historical complaints about The Good Feet Store, published between 2007 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

• 100% Guarantee Denied After $1038 Orthotics Worsened PainPublished Sep 11, 2012 · Historical consumer allegation
• One-Minute Evaluation, Then Heel Inserts for 350.00 Did Not HelpPublished Aug 25, 2012 · Historical consumer allegation
• Arch Supports for $500 Followed by Hip Labral Tear SurgeryPublished May 29, 2012 · Historical consumer allegation
• Store Offers No Refunds and Repackages Used Products as NewPublished Feb 24, 2012 · Historical consumer allegation
• Inserts Cost 300 Bucks While eBay Stores Charge About 99Published Sep 29, 2011 · Historical consumer allegation

Complaint Themes

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

Contacts

• Official websitegoodfeet.com ↗

• Corporate office customer service (Mon-Fri 7 am-5 pm Pacific)(800) 509-4535
• Corporate customer service[email protected]

Locations

• Headquarters12636 High Bluff Drive Suite 200 San Diego CA 92130
• Mailing address5923 Farnsworth Ct. Carlsbad CA 92008

Refund, Refit and Warranty Terms

The Good Feet Promise. The guarantee the company formerly published as its Customer Satisfaction Guarantee is now called the Good Feet Promise. It offers "complimentary fit checks and adjustments" for as long as you own the arch supports, and a money-back option "for your lifetime warrantied arch supports only." Because the body can take a few weeks to adjust, the company asks you to "wear your arch supports and go through at least one follow-up consultation in the first 60 days, before requesting a return by day 90." If you are still not satisfied after that follow-up, you can "return your arch supports to the store where you bought them any time between day 60 and day 90" for a full refund to your original payment method, with no restocking fees. If you choose a refit or exchange instead, "your 90-day window starts over."

What is not covered. The page says non-arch support products, including socks, shoes, creams, cleaning supplies and accessories, "are not eligible for return or refund under this guarantee," and asks buyers to confirm eligibility at the time of purchase.

Limited Lifetime Warranty. The warranty page says Good Feet Arch Supports carry a Limited Lifetime Warranty "against breaking, cracking or splitting"; the Good Feet Promise page describes the same warranty as covering manufacturing defects, "specifically cracking or breaking of the arch support shell under normal use and intended wear conditions." It is a defect warranty, not a promise of pain relief. In the U.S., take the product and a copy of the original receipt from an authorized Good Feet franchise to a local store, where warranty service is free. If you cannot get to a store, mail the product, the receipt copy and a check to Dr.'s Own, LLC for the $19.95 shipping and handling fee ($125.00 outside the U.S.) to Good Feet Companies, 5923 Farnsworth Ct., Carlsbad, CA 92008.

Older terms. Complaints posted on this site between 2007 and 2012 describe 30-day windows and store credit instead of refunds. The Good Feet Promise is the company's current statement; if a store tells you something different, ask for the written terms you were given at purchase.

If You Have a Problem With a Good Feet Purchase

• Check the dates first. Under the Good Feet Promise, the money-back option applies to the lifetime-warrantied arch supports only. You are asked to wear them and complete at least one in-person follow-up consultation in the first 60 days, then you can return them to the store where you bought them between day 60 and day 90 for a full refund to the original payment method. Choosing a refit or exchange restarts the 90 days. The Promise page gives no start date, so if you bought some time ago, ask the store which written terms applied on your purchase date. Keep the receipt and any paperwork you signed.
• Go back to the store. Returns, refits and warranty claims start at the store of purchase. Ask the store manager or owner for the refund in writing, and note the date, the person you spoke to and what you were told. If the 90 days have passed or the store refuses, the steps below still apply, and small claims court in your county is an option for a disputed refund.
• Contact the corporate office. Call (800) 509-4535 (Monday to Friday, 7 am to 5 pm Pacific), email [email protected] or use the contact form on goodfeet.com; the company asks you to allow 24 hours for a reply. Give your store location, purchase date and receipt number, and say which part of the Good Feet Promise you are relying on. In complaints posted here in 2008 and 2011, corporate customer service passed the matter to the owner of the franchise store, so expect the store to make the decision.
• Card dispute. The FTC describes two different credit card protections. A billing error, such as a wrong amount, a charge for something not delivered as agreed, or a return credit that never posted, is disputed by letter to the issuer's billing-inquiries address, and the letter must reach the issuer within 60 days after the first bill showing the error was sent to you; send it by certified mail with a return receipt and keep a copy. A complaint about the quality of what you bought follows different rules: you must first try to resolve it with the seller, the purchase generally must have been made in your home state or within 100 miles of your billing address, and you can withhold payment of the disputed amount while you ask the issuer to investigate. The FTC advises contacting the issuer right away so you do not run out of time.
• Financing. If you paid with CareCredit, SNAP Finance or another financing plan, contact that lender about the dispute; if it is not resolved, you can file a complaint with the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.
• Outside help. You can file a complaint with your state attorney general's consumer protection office, with the BBB file of the store that sold to you or of the franchisor, Good Feet Worldwide in San Diego, or with the FTC at ReportFraud.ftc.gov. For a medical question about your foot pain, ask a licensed podiatrist or physician.

What Complainants Describe

19 published complaint reports are linked to this profile. They were posted between 2007 and 2012 and concern stores in Massachusetts, Colorado, Tennessee, Nebraska, Kansas, California, Florida, Ohio and other states.

Refunds and store credit. The most common subject is a request to return arch supports after pain continued. Complainants say they were offered store credit or a refit, not a refund, or that a short return window had passed while they were still adjusting the supports.

Sales promises. Several complainants say a salesperson told them the supports would relieve their pain or that a 100 percent satisfaction guarantee applied, and later were told the guarantee did not cover their case.

Price and alternatives. Some compare the price of several hundred dollars per set with cheaper inserts sold elsewhere. Others say they paid for an extra cushion insole they did not realize was included in the total.

Health outcomes. A few complainants attribute increased foot, back or hip pain to the supports. These are the writers' own accounts; the company says its stores are not medical providers and do not diagnose or prescribe.

Some posts name individual store employees. These are the complainants' accounts of their own transactions.

Advertising Review and Lawsuit

Advertising self-regulation. On August 18, 2025 the National Advertising Division of BBB National Programs (NAD case #7430) reviewed Good Feet's advertising for its Arch Support System. It examined the claims that the product is "clinically proven to provide significant pain relief" and will help you "live the life you love without pain," and customer testimonials saying the supports instantly or completely eliminated pain. NAD found that limitations in certain parameters of the company's clinical studies made them insufficiently reliable to support those claims and testimonials, and recommended that Good Feet discontinue them. In its advertiser statement, the company said it "will comply with NAD's recommendations." NAD is an industry self-regulatory body, not a government agency.

Class action. On October 30, 2019 a consumer filed a proposed class action, Sisk v. Dr.'s Own, Inc. and Good Feet Worldwide LLC, in the U.S. District Court for the Southern District of California in San Diego, alleging deceptive advertising and sales practices. On January 10, 2020 the parties filed a joint stipulation dismissing the plaintiff's individual claims with prejudice. No class had been certified, the dismissal is without prejudice to unnamed members of the proposed class, and the court made no finding on the allegations.

Court & Public Records

What The Good Feet Store Sells

The Good Feet Store sells arch supports that are fitted in a store by staff it calls Arch Support Specialists. The company sells its supports as a 3-Step System and says it was founded in 1992 and has more than 300 locations in the U.S. and abroad. An April 2024 company release says the supports are manufactured in Carlsbad, California, and supplied only to Good Feet stores.

Its FAQ gives a price of $399 to $599 per pair and lists FSA, HSA, CareCredit and SNAP Finance as payment options. The same FAQ says The Good Feet Store is not a medical provider and that its stores do not diagnose, prescribe, fill prescriptions or process insurance claims.

Good Feet stores include franchised locations: the warranty page asks for a receipt from an authorized Good Feet franchise, and the privacy policy refers to the company's franchisees. A June 2026 release about the new Ann Arbor, Michigan store names its franchise owner and calls it the owners' fourth store in the Detroit area. The store where you bought is the first place to take a return, refit or warranty request.

Company Relationships

• Affiliated withGood Feet Worldwide LLC
• Affiliated withDr.'s Own, Inc.
• Affiliated withMPRBrands, LLC

Frequently Asked Questions