HWA refused to pay a claim by using a company working for them to say the problem was caused by neglect on my part.
It was the July 4th weekend in Dallas, TX, and my A/C went out. We called in an emergency repair with HWA, since it would easily be over 100 degrees that weekend and we have a very young baby and 2 other children in the house.
A technician came out that afternoon and, without spending even 5 minutes looking at the unit, proclaimed that the blower motor was out and that it was because we had not changed the air filter in at least 6 months. We had only lived in the house for 4 months and had already changed it at least 3 times. This was a 30-year-old unit, and this motor was due to go out. This is exactly why you buy a home warranty!
We told the tech he was wrong and asked him how he knew what the problem was if he never even looked at the motor. He never even took the motor cover off! He then all of a sudden didn't speak English very well.
We called HWA to complain, and they were no help. We went to tell the tech to go ahead and fix it, but he had just left. He didn't say a word, he just left. He also left an exposed hot wire hanging out, which could have caused serious personal injury or a fire.
We had no choice but to call another company, independent of HWA, to fix the issue. It cost us over $800. When we asked them if the problem could have been caused by a dirty filter, they just laughed. They said it was obviously because the motor had reached its life expectancy.
HWA has refused to make good on this claim, and there is little hope that they will do so outside of a lawsuit. If anyone is interested in starting a class action suit, please let me know, because I am very interested.
DO NOT use HWA. They are nothing but a scam company. They will find any excuse to get out of a claim, and all the companies that they work with are in on the scam. Please stay away from them.
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