I recently brought my Shih Tzu in to Petco to get groomed. I requested that they keep the fur semi-long, and said that I did not want it to be shorter than a few inches. I came back a few hours later to find my dog completely shaved. There were never any mats or knots that would force them to shave my dog. When I complained that I had specifically requested that they leave at least a few inches, they checked with the groomer, who claimed that I wanted the dog shaved. I had stood behind the counter and watched the girl write on a piece of paper what I wanted. When I requested that they at least give me a refund for the horrible grooming job, they refused.
The groomers at Petco can do one thing right: shaving a dog, even when the owner specifically requests that they do not.
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