I cannot believe the terrible customer service I just received from Reliance Home Comfort. In the last month I have received two notices thanking me for signing up for the protection plan at a cost of $15.24 a month, in addition to what I am already paying to rent the water heater.
The first time, I called and told them that I never signed up for such protection, and they promptly removed it. A month later, I got another letter thanking me for signing up. I called and spent 20 minutes on the phone, only to be told that I must have agreed to it and must pay it anyway. I demanded to speak to a supervisor, and the guy told me I could not.
I am so mad. If I am billed for this charge, I will be taking this to court. Unbelievable!
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