I got lured into Direct TV by there commercial offering great packages for cheap free Sunday Ticket for a year. After moving into a new house with (no internet) I called DirectTV and ordered what I thought was the plan I wanted. I realized after a day or two of watching this wasn't the one I wanted, called them back to go the next tier deal and they wouldn't let me switch.
A new customer and they wouldn't let me switch to a better deal they were offering because I "made my choice" the day before.in addition to their rigidity, the actual complaint process was REALLY painful. Bad service and dumb business model — my contract with them can't end soon enough.
0 comments