It stinks read all the above - it is true. Customer service is a joke. Billing is too. Do not give them your debit card or credit card. I learned that from previous blogs. Read the customer agreement on line that you have to agree to get service They try to tie you in to contracts verbal or on line. If you do not agree you do not get service. If you decide the service is bad - they go into your debit account or credit card and take what they decide is appropriate. I did not fall into that because, I have read these blogs. Think twice before you give them a credit or debit card and read their disclosure. I am in an area where the only other option I have is Insight, which if you look at reviews is not a good option. I will say I am pleased with the menu selection and and layout and the information presented on programs and movies. But if you have an issue, they have degraded their service to the customer and put the responsibility of resolving the problem on the customer. I am currently into an upgrade and I have spent 2 hours on the phone, 6 customer reps or tech and lack of service because a service tech install the wrong equipment, which they acknowledge. The sad thing is that they have made it my problem not theirs. I hope this help someone become more diligent about what they agree to and that they compare the customer service of other companies with this company.
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