I had been a loyal Dish customer for several years. It just got to a point that I could not afford it, so I cancelled service and returned equipment in the provided boxes. I can't see why I am later sent a bill for $31 on this transaction. You cannot expect me to pay this after years of paying my bill. Have an installer pick it up if you can't afford to pay the return shipping, Dish Network. It's not my problem that you have no local offices. There has to be a better way. If this isn't resolved, I can't in good faith return as a customer when I am back on my feet financially.