I've had Dish network for about 2 years. As a result of my job i was transferred to a new city and moved into an apartment complex. Because of the location i was unable to continue my service. I called customer service and was told that Dish would send some prepaid boxes so that the equipment could be returned. I returned the equipment with what i thought were prepaid boxes but much to my surprise i recieved a bill that said that i owed for the return shipment. Like i said before, the Dish customer service person told me that the boxes were prepaid.
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