Have been disputing payments that were made to direct tv, contacted my credit card company and was assured that the amt was taken off of my card for the bill, and also my bill has never been the same since I stated service with direct tv.
They also told me my bill would be $32.00 and when my bill was $58.00 then $50.00 I decided I needed to check and see why, they proceeded to tell me I had to sign up online for a rebate to receive that discount, you would think when they tell you this information when you sign up that the employees would also tell the customer of this important information.
I also have spoken to 5 different employees concerning my account and get nowhere, they continue to tell me that I'm mistaken and my card was not charged and that they are right, there is no discussing with direct tv, also asked to talk to a supervisor, and was on hold for over 15 min and then was told there were none available, then asked to have one call me back, and of course no one returned my call, am at my witts end, and very irritated about it all, and am still trying to get my bill straightened out, normally the saying goes the customer is always right, not with direct tv, there motto is that every customer is a liar and trying to get one over on them what a joke for a satellite company
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