Direct tv is a snake in the grass. Moving from florida to ky. I call the local power co. For service after placing my order was connected with direct tv, not knowing anything about the co. I agreed to service. Sold to me at 29.99 a mo. But bill came in at 76.00, called and reduced channels created a 5.00 mo savings 2nd bill came in at 76.00. At the time i agreed to service i told the csr i did not want movie channels, but techs ran wires all over my rooms which was for movie channels, had to call them back to remove. After recieving my first bill of 76.00 instead of the 29.99 advertised price, i was told my on line rebate had not gone through so the csr said she would process. When the tech left from install, i was no longer able to use my dvd player because they hooked up their equipment to my av choice, i called direct to ask what they had done and was told what new wires to purchase in order to create the connection for my dvd player. These people don't listen to their customers, they don't explain to the customer what they are doing when they are making the in home connections, i called on monday after my initial connection on thursday to cancel and was told it was passed 48 hrs, i believe that was a lie because 48 hrs. I would think would be business days. When i called direct tv one mo. And 8 days after my service date to cancel their service, i question them about myover payment of 76.00 instead of the 29.29 and was told i had a credit to my early termination fee, instead of it being 460.00 it would be 420.00. They billed me for 460.00. These people are liars. I would like to communicate with these people about a payment arrangment, because insight my current provider will reinburse me 300.00 with no contract, but i cannot trust what they will tell me. These people are apparently unregulated and conduct business as they please. I have filed a complaint with consumer affairs and will continue to complain until these people are investigated, anyone wronged by these people need to file complaints with the appropiate agencies so their business practices will be investigated.
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