I received an offer in the mail from Direct TV. I called to inquire about the charges for service to compare it to my current service provider. Everything was coming in lower until they got to the movie channels. I was told the movie channels were going to be about $43.00 per month. I told the rep (Dustin from Colorado) to forget it. I was currently paying only $13.00 per month for those channels, and if I left I would never get them that cheap again.
Dustin said to hold on and let him see what he could do. When he came back to the line, he said, what if I can get you the movie channels free for one year and your bill will never be more than $63.00 per month for that year? I agreed to that, and now I am locked into a contract and can never get my cheap rates back from my previous provider. I am being billed for the movie channels and paying $103.00 per month! Not to mention the quality of the service is poor; the picture gets stuck or the voice is choppy.
When I called to complain, I was advised that they were sorry I misunderstood. I told them I did not misunderstand anything and they could pull the tapes from that recorded call to verify it. After several emails going back and forth, each stating that I misunderstood and that they do not have an offer of free movie channels for one year, a supervisor offered me 3 free months of Showtime. I reluctantly agreed to that, knowing I was going to get nowhere with the one year of free movie channels I was promised. Well, to my surprise (not really), I did not get the 3 months of free Showtime!
I feel this is a bait and switch, since the rep told me what I wanted to hear to get me into a contract and then the company will not follow through. Not to mention the horrible customer service of blaming the customer for misunderstanding. DirecTV is a joke, and the company should be investigated for fraud and shut down!
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