Two months ago I signed on to Time Warner NEO. I purchased a bundle that was advertised DVR included, you can still go to their website and find that it is still advertised with DVR. I found out, well after the fact that it wasn't included. They've been charging me DVR (2x) and its service. This is really only the iceburg when it comes to them. When I last called and told them to explain this to me, as well as change a portion of my package, they said, no DVR was never included (apparently they don't know what they put on their site because the CSR was ignorant to it). They also told me that I couldn't change any part of my service (which when I originally signed up they told me that I could both change parts of my package as well as switch packages entirely). To make matters worse, when I originally signed up they charged me for paying at the time of set up. I wasn't told this. I only found out because I looked closely at my bill. Anyway, I asked to speak to a manager when the CSR didn't seem to want to help. The CSR, after making me hold for a long time - at first listening to him and the background and then on actual hold until he located the manager, transfered me to a supervisor's line only to put me through to voicemail. I left a message. I never received a call back. Their a fradualant company that looks for multiple ways to charge customers extra to build their bottom line.
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