On Aug. 10 I approached Directv to remove my support and deliver a
Final statement. I notifed them through my online bill contacting costumer support.
We'd went having a diverse support that supplied more and greater
Providers for less cash.
I had been wondering where the statement was and just why it had been getting such a long time when
I obtained a telephone call providing a registered concept that my consideration was
Overdue. I considered to myself this can not be correct my consideration was to become
Disconnected. It was followed closely by a contact that mentioned that on October 21,
2009 my consideration was disconnected since it was overdue. Our statement near
To $200. I really could record onto my online bill spend my statement and also have my support
Restored. Used to donot need my support retored, I needed it ceased.
I approached Directv to discover that I can not remove my support online.
I will contact costumer service, tech-support, change deals, purchase
Films and spend my statement. To remove support I had been informed that I'd to contact.
They did receive the e-mail that I'd delivered declaring that my consideration was to
Be ended. Additionally they examined the reciever and unearthed that it'd not
Been utilized since Aug 10. The company representative. Couldn't help me with
A payment issue. She directed me to visit my online bill and e-mail
A challenge to payment. One more thing I will do online with mail.
I also questioned why they'd allow a merchant account proceed such a long time that it turned past
Due before they approached anybody. I had been informed that balances in excellent position
May take 8 weeks or even more before they are able to become overdue and start to become
Disconnected. Our response was "Thus since my consideration has been around great
Position, I get attached. Since I haveam being statement for anything used to donot need
Or use." The company representative. Explained, "I'dnot specifically declare it this way".
I was also informed that, "eliminating your consideration is just a really significant issue,
Imagine if it had beennot me, or it was an error, there could be reconnection costs."
She asked me since I have have been with Directv for ten years why I changed
Support. I told them the main reason. Greater support, more televisionis (went from 1 to 4)
And all for less cash. I had been questioned basically had requested about extra support
From Directv. I said no. To include televisionis, regional stations or additional providers
Might increase a statement that was already-high.
I advised them I Would be pleased to spend the statement entirely when it had been fixed.
However I'd not email, I'd create.
Exactly the same time I spoke to Directv (Oct 21) I obtained a container from Fedex
To deliver back my DVR. Within the container was insturctions on the best way to do that.
The document from Directv plainly mentioned that I'd eight (7) times to come back the
DVR or I'd be billed for this.
We boxed it up, approached Fedex and also the container was picked up.
On Oct. 27 Directv subtracted nearly $400 for that price of the DVR from
My banking account. It was just the 6th time.
Again I approached Directv, the support representative cannot help me, again. I required
The cash be returned to my bill entirely. I had been informed that after the DVR is
Delivered (to somewhere in California) my banking account could be acknowledged.
The cash they got out-of my account was completed thus without my understanding
Or permission I came across they had obtained the cash after I examined
My banking account, that we do many times per week. They merely got it.
Directv User Beware they'll tear you down.
For me personally nearly a $400 rip-off due to the fact I didn't have Directv
And use another support.
That Is currently likely to Work of the Attorny General for motion.
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