We'd there support for just two 1/2 decades and chose to alter as discovered a much better present with various organization. When had started the support, had BOUGHT our DVR and was informed mine for that charge we settled so that as long as finished our 2 year agreement which we did. After eliminating, in one single evening received 3 calls seeking us to restart our support and informed them no, place us about the don't contact record. Subsequently received the container and tag to come back gear. Centered on whenever we initially registered, the only real container that was to be delivered was to become the conventional once we had bought the DVR. The gear quantity about the tag was for my DVR. I approached there customer service, mentioned that received the container, nevertheless when started service, had bought our DVR which was mine not essential to return. That consultant stated I had been proper and linked me to specialized therefore the correct container and tag might be delivered. While they'd me on-hold, was disconnected. While called back, abruptly I discovered myself talking with not just rude customer support brokers, but administrators in addition to was informed no, that used to do not possess the DVR. While managed to get clear that hadn't actually 30-min. Earlier talked to some customer service Consultant that mentioned I had been proper, discovered myself being informed no, I had been not, being stop really rudily. When requested to get a boss, same task, rude after which stated desired to talk to a or receive a director call-back within 48-hours stated that couldn't do this which this needed to be solved today. Subsequently was informed by management that they're not accountable for wrong data distributed by there workers!!! Don"t conduct business together!!! The boss had actually stated the phone have been documented and they were certain I miss recognized, however when stated good, have that phone drawn and allows pay attention to it, abruptly, oh, nicely not each one is with no method of understanding if it was. ABSOLUTLY NO CUSTOMER SUPPORT! Imagine they do not realize that the client is correct! Have spoken to others whom have experienced only issues equally while had support but particularly when they shut there records.
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