I signed up for DTV service for an 18 month commitment. A couple of days later, I called up to apply a new customer AAA offer, 240 dollars. Apparently I couldn't sign up for a new customer (although I never even received the service yet), but they told me I could qualify for an existing customer offer, 100. Now 16 months later, I called to cancel my service because I was moving where I already have cable tv and they tell me my commitment is for 30 months not 18. The agent and I were confused, I sent a letter, and received a phone call to tell me that my commitment was in fact 18 months. A couple weeks later, I called to confirm my cancellation and another agent told me my contract was for 30 months, not 18, even though they told me it was for 18. He had to esculate the issue, although it was already esculated, to the billing department, I mean office full of monkeys. Apparently signing up for AAA extended my contract an additional year. They never told me this. After many many calls, one agent even said that DTV assumes the customer knows this. WTF! I didn't see any fine print on the ad, the agent never notified me of "the terms" of the discount, I never saw an extension on my bill. You are running a multimillion dollar company and you bill people without written contracts, only verbal, and then tell me you assume that the customer assumes. Now they are charging me 270 instead of the 40 like it was supposed to. I filed a complaint to the Attorney General, so hopefully they can resolve this issue for me. Anybody looking to start a civil lawsuit, I'M IN. I got evidence up the wazoo.
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