I bought a surroundsound program SamSung HTBD2ET on 02/07 in Arlington Highlands, Arlington, texas. 1 week later, a buzzing noise begins 5-10 minutes into operating the machine. I thought that it had been only a glitch, but like a day or two went bye, the audio got higher. Therefore, I approached Conns, talked with my salesperson concerning the issue, he explained to create it directly into be delivered down to Samsung for restoration. I'd bought the support arrange for the SamSung program, convinced that all I'd to complete was provide the item product back again to trade because it was defected. Although, I had been educated that since it wasn't a Conns product, SamSung demands them to ship what to their distrubution center. On 02/23/09, after I had the opportunity to consider that for them, the delivery individual required all my own info for returning the SamSung HTBD2ET. Conns consequently delivered the machine back for restoration. Throughout a lengthy watch for reaction from Samsung, In March the week of spring break 16 although 20, I'd a sense the product would be delivered to me while I had been on holiday. Affirmed, it had been. Therefore, within my steer clear, I'd obtained my three sees from advantages. The notice described that I'd til Wed. March 25 to get my product or it'd be delivered back again to SamSung. I visited from Grand Praire to Texas to get my surroundsound on Monday March 23. They might purchased the advantages office in Arlington, Texas that was SIGNIFICANTLY SOONER!!! It was probably the most trouble I've actually experienced. It had been period VERY Time Intensive, plus plenty of USAGE!!! In those days I cut back my program, unboxed it and connected everything back together to play was again. Our SamSung HTBD2ET JUST worked 2 times prior to the whistling began All again. Once more, I approached my salesperson by telephone on March 28, seeking AN OVERALL TOTAL NEW PROGRAM!!! Although he advised me of " THE CONNS PLAN" that since it isn't a CONNS product they might JUST deliver it out ONCE MORE TO SAMSUNG. At this time I had been THEREFORE FUSTRATED I required to talk to his supervisor. I subsequently talked with JOSH RANDALL, Conns Supervisor, Arlington Highlands area. Then he repeated anything my salesperson had previously stated, although being truly a manger on the organization equipment shop since 1890, I believed he might have provided mean even trade. Although not the situation. Josh then requested to deliver it down to become fixed once more, I REJECTED. I NEEDED OUR FULL REFUND!!! I'd fogotten that I settled them by check, because of buying prior product from my salesperson. I had been still declining to deliver them back for fix, in the end, I had been previously inconvenienced to consider them back again to the shop, but in addition for gasoline and usage. But discouraged all in the same period! I sensed that Josh like a supervisor might had delt WITH THIS SPECIFIC ISSUE ALOT BETTER, I came across him a little cynical. Cause being he described that it had been my option what I needed related to the SAMSUNG, but when used to do not need it mounted, because of my being continual on reimbursement, IT'D OPPOSED TO MY CREDIT HISTORY. Although, he didn't TAKE SOME TIME TO check to determine how I'd taken care of it, he responded PREMATURELY, since I settled that by check!!! This all occurred nowadays April-13,09, and that I still have yet to make use of my SAMSUNG HTBD2ET, all-but about 7 days and 02 times of it!!! Very unhappy
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