I ordered a specific advertised package. They installed a different package and then refused to correct their mistake, saying that it was what I ordered. However, for an additional $199 they would "upgrade" me. I talked to seven different Directv representatives, and all were borderline rude. When I asked them to come get their stuff (which I'd only had for 72 hours), they said it would be a $500 charge for early cancellation.
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