These people are just awful. The salesperson told us it would be about $55/month for a year and we could switch plans after the year was up. Imagine my surprise to find the bill runs $105/mo! They added a STARZ package that was supposedly free for three months and even though we have called and cancelled the service three times and was told it would be removed fom our account, we're still getting charged every month for it. They refuse to remove the bundle from our account.
We wanted to cancel, but we wre told it'd be a $465 early cancellation fee. I told them we were never informed of this beforehand and they said all salespeople inform potential customers of this. I told them this was not true because we would have never agreed to something so absurd.
Our picture quality isn't very good and we lose our signal whenever we want to record something so what's the point of the DVR? Awful, awful company! And we're stuck w / them for another year and 4 months!
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