I've EXPERIENCED it with Suddenlink!
Every month I stay at my pc (online sites comments of Verizon DSL since I became fed up with Suddenlinkis unexpected falls and unexpected disconnects and unexpected downtime) and spend my expenses about the 6th or 7th of the month after which again about the 23rd or 24th of the month.in June I somehow missed Suddenlink one of the listing of expenses that I spend using my lenderis online bill-paying support etc July 7th, after I observed this, I posted a dual cost. I named Suddenlink, informed them what had occurred, requested if there would be considered a difficulty and that I was guaranteed there would not be. The individual I talked with expanded my cost deadline towards the 17th which was thatapproximately I imagined.
Recently my husband educated me he obtained an extremely rude phone from the lady at Suddenlink telling him our support could be ended because of insufficient cost. After I arrived home from function and discovered this (at 9:45pm) I instantly named my lender to discover what occurred for this cost. Based on their documents, the check (which had been already debited from my bank account) was actually delivered about the 8th but hadnot been banked. They exposed an incident document with this and really should have a solution for me personally within five business days. Additionally they mentioned they'd be calling Suddenlink included in their analysis. Today I named Suddenlink to tell them that which was happening and also to discover what I ought to do. I had been educated when I place an end payment purchase in (as my lender had agreed to) plus they transferred the check I'd be billed $25. I was also advised that I've been delivering my payment towards the incorrect handle and that's possibly why they'venot obtained the cost. I have been delivering it towards the same tackle since I included them to my bill-pay support and EVERY-OTHER cost was obtained. I created ANOTHER cost for them for $44.30 utilizing my charge card while I had been about the telephone. I used to be informed that my support (which HADNOT been disconnected) could be repaired from the end-of your day.
So today, based on my documents and also the quantities removed from my bank account, I Have taken care of June, March and December and I'm being billed a $4.75 late charge. I've included a brand new record for Suddenlink to my bill-pay using PO Box 660365 consumer than 660369 (both which are Suddenlink handles in Texas) and that I do not know in regards to what to complete concerning the $88.60 that Suddenlink can't find and that I can't stop payment on.
And Also To SVP Pete Abel within the corporate workplace, I've observed your title about the several discussion boards I've read regarding grievances about Suddenlink which means this is created specifically for you. I'll even be e mailing it for you as that appears to be your regular reaction to every criticism I've read.
This Is A overview of funds delivered, published, quantity and also the period it required to procedure in the last couple of months:
Cost Delivered 03/24 - Cost Published 04/02.71 (7 days)
Cost Delivered 04/24 - Cost Published 05/02.30 (8 days)
Cost Delivered 05/07 - Cost Published 05/14.30 (7 days)
Cost Delivered 06/06 - Cost Published 06/18.30 (10 days)
Cost Delivered 07/07 - Cost Published 07/14.30 (7 days)
Cost Delivered 08/08 - Cost Published 08/18.30 (10 days)
Cost Missed 09
Cost Delivered 10/07 - Cost NOT Published $88.60
Cost Created Via Telephone 10/21 $44.30
The above mentioned report may be the precise cause I take advantage of the bill-paying feature provided by my bank. It offers me the capability to keep an eye on anything on a single site in the place of needing to visit each company' site and spend my expenses this way. I totally acknowledge that I created a mistake in Sept nevertheless I don't enjoy your organizationis representative calling my house recently and managing my spouse the way in which by which she did on his day-off. We're not deadbeats, I merely created an error. Had she looked over the cost record on our consideration she'd have realized that and retracted her paws.
Should you choose individually react to my email please include any satellite organization that Suddenlink retains stocks in and so I understand which to prevent after I create the change at the conclusion of the entire year.
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