Words can not described how annoyed I was with Dish Network's customer service. Shortly after signing the service contract, we purchased an HD TV. I tried to upgrade our service, however, they wanted to charge us a $200 upgrade fee on top of an extra $20 per month. Many other providers were offering similar packages with free upgrades, etc... However. If we cancelled our service with Dish Network, we would pay a $250 fee.
Long story short, we waited over 1 YEAR to FINALLY get rid of these jerks and I COULD NOT BELIEVE HOW I WAS TREATED BY THEM ON THE PHONE!!! I simply called to have our service discontinued, our bills were all up to date so this should've been easy, right? WRONG!
The "customer service specialist" was the beyond the most rudest person I've even talked to, I could not believe how they were talking to me.in fact, when I asked how the dish on our roof (which was installed by them on our roof which is very steep and stands more then 3 stories from the ground), the a-hole had the balls to say "sir, didn't I just tell you we woud include a PACKING LIST"... I nearly dropped my phone in a raging fury of f-bombs... This after 20 minutes of this jerk trying to swindle me into staying with them and paying the $200 upgrade fee for no reason? CMON! The most rudest, most self serving and by far the most condiscending bunch of pr*s I've even had the dis-priviledge of coming across.
Anyways, thank you very much for your posts - all the horror stories on returning equipment I've decided to pay the UPS fee myself and get MY OWN TRACKING numbers AND INSURANCE... The $25 is well worth not getting a bill or debit from my account for $500 two months from now for "unreturned equipment" which I'll have no means of proving one way or the other.
There were just as many horror stories about Direct TV too which I was JUST ABOUT TO GET myself into, same mess... Except found out they require 2 YEARS of commitment., and to think I almost started this nightmare all over.
THANK YOU CONSUMERS FOR YOUR POSTS and BEWARE OF THESE COMPANIES!!! Knowledge is power, and don't kick yourself later, do your homework now.
We're getting AT&T... Not as many HD channels, but same price and whoppee - I CAN CANCEL AT ANYTIME, whoa that maean they might actually have to treat people with dignity rather than cancellation fee scare tactics.
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