I had an appointment scheduled for Thursday. The installer shows up and says he only does residential and can't do commercial installations. He tells me he will reschedule for Tuesday between 1 - 5pm, since Monday was a holiday. At 4:35p on Tuesday, the installer calls to tell me he is in T. Oaks headed to Ventura. I said great, I'll give you directions. 6:05, no installer, so I call him. He tells me he will not be able to make it and will reschedule for Wednesday between 1 - 5. Said someone will call to confirm the appointment.
It's 11:50 on Wednesday and no call from anyone associated with Direct TV or Ironwood. I call the main Ironwood number in Camarillo, tell the fella that answered the phone my story and tells me he will have someone out between noon and 4 today.
How do people like this stay in business!!!
Sounds like a great opportunity for someone that really knows what they are doing... These people obviously do not know the first thing about customer service!
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