Jitterbug offers a great product, a Samsung phone, and a wellthought out service for older people. Unfortuneately when something goes wrong, it really goes wrong. My wife has spent more than twenty hours on the phone trying to sort out a replacement unit for her father. She finally gave up and cancelled the service.in addition to the hours she spent, two other family members spent time trying to get the "jitters" out of the system.in addition to first recommending that the phone that didn't work be sent to Samsung! They then lost the phone when they finally agreed to replace it. Found it two weeks later and then spent another two weeks getting the replacement unit in the mail. After it arrived we spent four days trying to activate the service, to no avail. If this company cannot sort out how to fix service and equipment problems quickly and conveniently it would be better to stick with Verizon and let Jitterbug implode on its own incompetence.
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