Usacomplaints.com » TV & Radio » Complaint / Review: Best Buy - Sold 720p TV instead of the 1080p Panasonic paid for. #291987

Complaint / Review
Best Buy
Sold 720p TV instead of the 1080p Panasonic paid for

I purchased a Panasonic 50" HDTV 1080 p on the Thanksgiving ad and I purchased several other items from that store. I was trying to get my TV to show a clear picture I went back to the store to talk to the sales person that told me I would not need an external device that there was an internal antenna. In the process I found out they did not give the TV I paid for. I paid for the 1080p which has better clarity and picture and they gave me a 720p.

When I found out I wanted them to give me the correct TV and they refused to. Both TV's look exactly alike but they have different internal functions. On the receipt you can't tell by the codes if you are getting the TV you paid for or not unless you know the companies internal codes. The manager and I went round and round about this and I am in the process of filling a complaint with the BBB and attorney generals office. Consumers please be aware you may not be getting what you paid fo


Offender: Best Buy

Country: USA   State: New Mexico   City: Albuquerque

Category: TV & Radio

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