On January 16, I purchased a router on eBay from best_buy_outlet.
Their checkout page did not load, so I paid thru PayPal. I received a notice from them, this time as auctions@ dealtree.com, stating that they had only received partial payment. Seems their was a 2¢ discrepancy in what they showed for taxes and what PayPal had for taxes. I paid $12.29 for the router, taxes and shipping. I declined the optional insurance. The balance for the item, shipping and taxes was $12.26. That's right, I had overpaid by 2¢. Apparently this concept is far beyond their grasp. They repeatedly stated that they had only received partial payment. Even going so far as to report me to eBay for non-payment.
After nearly 2 weeks of sending e-mails to inform them that the disputed amount was the declined insurance. The responses I received indicate that they had not been able to comprehend the facts.
I left them negative feedback on January 27.
On January 28, I complained to eBay. On January 29, I received notice from DealTree that my item had shipped. (Yay, eBay). On the 30th I received a notice that they had refunded my 2¢ thru PayPal. They also sent me an offer/request to retract negative feedback. They wish!
Very dimwitted people at dealtree.
Kim Farra
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