I have Sunday Ticket Superfan, and High-Def programming. This is the second Sunday that I have not been able to receive the Superfan games in High-Def. My HD works fine on the movie channels, and on ESPNHD, but on the Superfan channels it does not. They come in as full screen only (stretched to fit) and standard definition. And, again only on the Superfan channels, some of the remote control buttons (format, info) do not work. These buttons do work on the other HD channels.
I have spent over a week trying to deal with your customer service reps. First I was told that there is a problem with the way my system is hooked up (if that were the case, I would receive no HD at all, not just on the Superfan channels). Then I was told that it was my receiver. When I called the first time today, I was told that Directv is aware of the problem, and is fixing it.
I just spoke AGAIN with one of your reps. I requested that a technician come out to swap out my receiver, which obviously is not working correctly. I was told that I would have to pay $70 for that.
She was also one of the rudest people I have ever dealt with. She argued with me about when my dish was installed (it was August), about when I started my programming package (two weeks ago, after being "suspended" since Jan. 2007), and about how I could "hook up the receiver" myself.
I am requesting, with this message, that Directv fix whatever is causing the problems I outlined above. I believe I need a technician to physically come to my house and hook up a new receiver, AT NO COST TO ME.
The only other option I see is that I cancel your service. I am not in the habit of paying for a service that I do not receive.
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