Direct TV
PO Box 6550
Greenvillage, DENVER 80155-6550
To whom it might worry:
RE: Consideration 012627402
Our title is Ophelia Grey, and that I have now been a person with Strong TV since August. I'm calling you since I've been not able to resolve a promotional problem through regular stations in the past month 5 and that I am prepared to push this problem further.
On April 13, I obtained a telephone call from the Primary TV consultant by having an offer to update to DVR on the two (2) year agreement and obtain twenty four (24) payperview deals. They organization a couple of days later to setup installment, that was completed on April 18.
On April 30, I approached customer support concerning the deals and was informed they'd be shipped that evening.
On June 3 named again since I'd not obtained the deals and was handed 1-888-531-1333 that they moved me towards the web division. The phone call failed many times. I attempted customer support again and was informed to complete the payoff type on line, since the program confirmed I ought to get the deals six (6) months from April 20.
On June 15 named again and talked with Eileen at 6:25pm EST who moved me towards the promotional division. Phone failed. I talked with January in customer support at 6:40pm who offered ME1-888-531-1333 again and was informed to take-point to www.directtv.com/discounts. While that did not function, I named the amount again and talked with Brad at 6:55pm who stated my bill does not be eligible for any discounts. He proceeded to provide ME-1-866-433-9145. I named this quantity and talked with Chrystal who moved me to customer support, where I had been informed to provide it a few more months simply because they did not notice any presents at the moment. At the moment (7:05pm), May in customer support stated she could not provide the marketing and might advance the problem to administration. I required to consult with a boss. I had been used in Bridget, who attempted solving the problem over her computer but failed. She increased the consideration towards the credit group. She also advised me to get hold of her on Friday between midday and 9pm (423-954-8603).
On June 18 (the next Friday), I named the number given by Bridget, that was not really a good quantity. Named customer support at 5:50pm who noticed the escalation was nevertheless exposed and advised it'd get 7-10 times for anyone to contact me. The escalation was about the highest priority. Another notice was created about the consideration.
On July 1, talked with Victor at 5:10pm who hung-up on me. Named back and talked with Samantha at 5:15pm who advised me the computers were working sluggish and he or she could not pull-up my consideration and moved me towards the gear division. I talked with Betty who stated the machine was upgrading to call-back tomorrow.
On July 2 at 10:00am I named and talked with Jennifer, who did another escalation to administration about the greatest concern and was educated to provide 5-7 times for anyone to contact me.
On July 17 at 9:15pm I talked with Marge in customer support. She recognizes the escalation for July 15 and July 2 but stated she could not access my consideration due to the escalations. She provided me $10.00 credit for that next 12 weeks, that we declined. Once more was I had been provided 1-888-531-1333. I expected for that challenge division and was handed the tackle for Direct TV. I was informed there isnot several to get hold of conflicts.
Upon taking this update, I decided to a two (2) year agreement and also the deals. Today I'm locked in to a deal that seems to have been provided under false pretenses. This marketing was legitimate since I've three (3) co workers who approved exactly the same marketing and had their gear mounted within days of mines and also have not obtained their payperview deals both.
I've been happy with my providers from your own organization until this time. But this on going issue is completely inappropriate. Theoretically alone, I'm angered incidentally I've been handled.
I do want to be approached by somebody who can assist me, somebody who can in fact correct this case.in my own brain fixing this problem indicates (1) standing behind your promotional marketing (2) deliver the 24 deals as decided (2) a written clarification of precisely why this happened and what measures you'll be getting to make sure my potential fulfillment.
I anticipate your response along with a quality to my issue, and certainly will delay till two (2) months in the day of the notice, before seeking the help of the Greater Business Agency or other resources.
Ophelia Gray
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