I have been with Direct TV for the past three months and up until this morning, I was pleased with the service.
When I signed up with Direct TV three months ago, I told them that we wanted to take advantage of the $100 referral program that they were offering at that time, and stated that my parents had referred us.
They explained the program to me and said that my parents would get $100 off their next Direct TV bill. They instructed me to call a different phone number to give them my parents' account number in order to complete the offer. I immediately did this upon completing my phone call with the first Rep.
This morning I asked my parents if their bill reflected any money off, and after reviewing their 2 most recent bills, they said no. I immediately called Direct TV to report this.
The Rep told me that it was too late for them to do anything because their records didn't reflect that I had ever completed the transaction by calling the other phone number! I told the Rep that I did indeed do everything that I was told to do and that I expected them to make good on their original offer. After I stated that I was sure it was an error on their part, I was shocked when she said that even if it was their error, it was too late for them to correct it! I asked her why she felt that the customer should be penalized for their error, however instead of answering me, she repeated the same thing she told me before about it being to late. I AGAIN asked her that same question and AGAIN she started to give me the same answer, so I cut her off and asked her to give me the address of their corporate office. She asked if I was going to let her finish what she was saying, I told her no, that I had heard enough and repeated my request for their corporate address. She hung up!
I called back to speak to a manager who told me the same thing, however as a "courtesy", he said he would deduct $10.00 off my parents bill for the next 6 months.
I told him that although I appreciated the offer, I was still very upset over how this issue had been handled, and that if I didn't know better, it seemed like they were trying to scam us. At the point I told him that I would pursue this issue with their corporate, he told me that he didn't have to offer me the courtesy that he had just offered, as if he was going to take that courtesy discount away because I was still going to pursue the issue!
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