At first I was somewhat apprehensive about ordering from SavingCity because the DVD's are manufactured in another country. I e-mailed Customer Service and was reassured and guaranteed that the DVD's are region free and would play on any DVD player.
I purchased two DVD box gift sets for Christmas gifts. The day after Christmas I discovered that the DVD's do not play on any of my DVD players.
I notified Saving City Customer Service and they indicated that I would get a full refund when the DVD's were returned. To my surprise I also discovered that they had to mailed back to the country of origin, in this case China. On January 4th, I mailed the DVD's back to China at a huge expense to me and waited to hear from Saving City that they were received so I could get my refund.By January 23rd I had not heard anything so I called International Customs and found that the DVD's were delivered on 1/17. I notified Saving City that the DVD's were delivered to the address they supplied and I wanted my refund.
Many, many e-mails on my part and several from Saving City's Customer Service and Account Dept's assuring I would be getting my refund, I still have not received my refund - today is February 9th.
I would not buy anything from this company ever again. First, the fact that you have to mail any merchandise being returned internationally (like China) is a huge expense. Second, the Customer Service response time to e-mail inquiries is absolutely horrible and extremely slow, turn around time averages 4 days. Lastly, if you do require a refund good luck trying to get it. I'm not only out of merchandise that did not work and the cost of the defective merchandise, I'm also out a huge expense to mail the merchandise back to China.
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