Complaint / Review
Dish Network
No customer service

3 months ago I signed up for a Dish Network special in which I was supposed to receive a $100 rebated as $10 per month for 10 months. I called immediately when the first bill showed up and didn’t reflect the credit. I called within my 30 day trial period and told them to come and pick up their equipment. A “specialist” spoke with me and assured me that he would get the credit posted and not to worry, and also posted another credit for another issue that was totally incorrect so I told him to continue the service. As a result of the credits I didn’t receive a bill the second month and today received a bill still showing that the “rebate” credit was not applied. Now when I phone I find out that the companies practice is that consumers are supposed to call and ask for a “rebate form”. I asked how I’m supposed to know to ask for a “rebate form.” Their answer was that when I get the bill and see that I don’t have the credit I would call and complain and they would tell me. I told them I did call and complain and that they said they would take care of it, but if I need to complete a form to send it to me. Their response was then “sorry you only have 60 days from the date of activation to complete the form and return it to us.” I asked them where it says that in any documentation whatsoever. Their response was “it says so right here on my script.” Moral of the story … Dish Network totally sucks. The problem is that I live in an area where my only other option is Charter cable, who sucks even worse. What’s worse is that both companies have policies in place to ensure that you can’t get any customer service at all, and when you ask to email someone their response is we can’t get email, and that nobody else in the company has phones to receive calls either. Then I discovered when I told them I’d like the service discontinued that by signing to accept their “free warranty” service for 18 months really committed to an 18 month contract for the service. I wouldn’t wish Dish Network or their customer no service on any of my enemies.