They are terrible. I was a loyal customer for a year.
I called because we wanted to downgrade our service. I talked to an agent and they convinced me to upgrade for the same price. I went with their service, and when I received our bill it was not what we were quoted. I called and spoke to another agent, who said it's prorated and our new bill is what we were quoted.
When I got my new bill I was shocked: it was higher than what we were quoted. I called again and spoke to another agent, who said we are going to open a case and in two days someone will call you. Shockingly, no one called. I called again and spoke to 3 agents, an assistant manager, then a manager, and no one helped me.
I asked them to listen to the tapes. They said, sorry, we can't do that. Honestly, are you kidding me? Then they want to downgrade us for more money. That is how they want to help us, by downgrading us for more money.
Learn how to treat your customers. Here we go to Comcast.
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