Late fees are charged for services that have yet to be received, this seems unethical and consumer abuse. Time Warner bills in advance of received services.
I have had a total of 7 late fees due to a decrease in my income caused by disability due to a car accident. The total is $52.50. Should I contact the FCC, NYS Attorney Generals Office or the BBB to escalate my complaint and request for a credit?
I spoke with someone named James and his supervisor Roland and they terminated my call as they consider this a legal matter that may include a 3rd party.
MY home number is: 716-285-8526 and my Timer Warner Account # is 202-183506707-001
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