Complaint / review text:
Originally I called to replace a broken radio (my fourth, they seem to last about a year). I was told by Noel that he would send me a new one for $22.05. I agreed and foolishly gave him a credit card #. When that radio came I called to activate it and was told that I had been sent the wrong one and they would send me a new radio at "absolutely no charge" to me. I returned it and did get the credit. When the second arrived, I called to activate it. Then I was told there would be a $15 charge to activate it. When I objected, I was told they would waive the charge. Meantime my card was charged for $32.05 with no explanation. By the way, this replacement radio is so cheap I doubt it will make the year. I so dread trying to talk with these non English speakers.